• Corporate Headquarters

    Crystal Cruises
    11755 Wilshire Blvd., Suite 900
    Los Angeles, CA 90025

    Miami Office
    Crystal Cruises
    1501 Biscayne Blvd., Suite 500
    Miami, FL

    Australia Office
    Crystal Cruises AUS
    Suite 2, Level 16, 6 O'Connell Street
    Sydney, N.S.W. 2000

    For more information or to make a booking, please contact your travel professional or call Crystal Cruises at 1-866-446-6625.

    Cruise Questions & Customer Service
    Crystal Cruises strives to maintain six-star service on and off our ships. Business hours are Monday through Friday, 9 am to 5:30 pm Pacific Standard Time. For non-reservations issues, e-mail Note: For guests with a confirmed reservation, please provide your name, voyage number and booking/reservation number (if available) within your email communication or in the email's Subject line. This will enable our team to more effectively facilitate and respond to your inquiries. 

    To be removed from Crystal Cruises' mailing list
    , please email with the following information:
    • Full Name and Address as it appears on the brochure received.
    • Several digit code (if applicable) that appears on the lower left-hand corner of the mail panel of the brochure received.
    • Approximate date of brochure receipt in the mail
    Please be advised that the more thorough your information, the greater success we will have in ensuring that you stop receiving Crystal Cruises mail. Please allow a 30-day window for the removal process to complete, as sometimes additional mailers are sent within weeks of one another.

    International Sales
    For guests and travel agents who reside outside the U.S. and Canada, please send an e-mail request to:

    Onboard Guest Services

    For guests with specific medical needs such as oxygen or dialysis, and those who have special dietary requests, please contact Onboard Guest Services for the necessary procedures. For additional information on placing gift orders, please also contact us at

    For advertising media placement inquiries, please contact:

    Public Relations
    Members of the press may contact our PR Department for questions regarding Crystal Cruises: 

    Technical Support

    • For technical issues with, contact technical support and include:
    • Operating system (Windows 2000)
    • Browser version (AOL 8.0)
    • Computer type (PC or Mac)
    • URL to the error page
    • Brief explanation of your problem

    E-mail: Technical Support 

    If you would like to submit an employee application, visit our Employment section.